New guidelines to help business users save money and get the most out of cloud computing services have been presented to the European Commission by the Cloud Select Industry Group as part of the Commission’s European Cloud Strategy to increase trust in these services. Contributors to the guidelines include ATOS, Cloud Security Alliance, ENISA, IBM, Microsoft and SAP, Telecom Italia.
Goal is to develop standardised blocks for Service Level Agreements (SLAs) terminology and metrics. Relevant items include the availability and reliability of the cloud service, the quality of support services they will receive from their cloud provider, security levels, how to better manage the data they keep in the cloud.
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